ESC welcomes progress made by Cargo 2000 but calls for more Communication
14 March 2008
Speaking at the recent IATA World Cargo Symposium in Rome, Secretary General of the ESC, Nicolette van der Jagt urged more freight forwarders and airlines to become more involved in the Cargo 2000 performance initiative.
“Few shippers understand what Cargo 2000 is or have even heard of the performance measures being implemented around the world. With only 17 airlines and 7 freight forwarders being certified as Cargo 2000 compliant, it is little wonder that shippers have not widely heard about this important initiative to improve the quality of air freight.”
The Symposium track session on Cargo 2000 reported on the progress that was being made by the Cargo 2000 members implementing the phase one programme (airport to airport) performance monitoring and the phase two programme (shipments from origin to destination). “We are pleased to hear that significant progress is being made – in particular with a second freight forwarder to reach phase two operations in the air freight quality initiative Cargo 2000 - , but disappointed we have not been kept closer to the story in order to inform shippers. If shippers are aware of this then they can force those carriers and freight forwarders not in Cargo 2000 to join it or else risk losing their business to those that are. We recognise the importance of standard measures of performance for benchmarking performance, and as a tool for continuance quality improvement by highlighting where performance can be improved and acting to resolve those isues. Shippers that use Forwarders and carriers not in the initiative should ask themselves if they really want to use them if they are not able to demonstrate their commitment to improving service for their customers.”
“We were pleased to here a representative of FIATA signal the intention of promulgating information about Cargo 2000 to the forwarding community around the world and how through the so-called Q Cargo programme being initiated by Cargo 2000 they too could become Cargo 2000 certified and implement performance monitoring if they use Cargo 2000 airline members. ESC will also promote further to its members the benefits of using Cargo 2000 members.”
For further information contact: Nicolette van der Jagt, Secretary General of the ESC - Brussels 00 322 230 2113
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